DF Decryption FAQ

Q: Does DF Decryption actually recover the file's password?
A: No. DF Decryption does not recover the password. It removes security from the file and makes it as if there was no password set.

Q: Is it safe to upload files?
A: Absolutely. DF Decryption uses the Secure Sockets Layer protocol (SSL) with a 128-bit encryption key that automatically encrypts the file as it is bein uploaded to the server. Once uploaded, files are stored on secured servers.

Q: How can I pay for DF Decryption credits?
A: We strongly recommend using our online shopping cart using a credit card. This allows for immediate and automatic delivery of your PIN number so you can start your decryption without delay. We also accept Purchase Orders from Governement institutions & existing customers through our shopping cart. Here are other payment methods:

By Phone: 801.796.0944

By Fax: 801.796.0610
By Snail Mail: Send Checks or Money Orders to:
Paraben Corporation
PO Box 970483
Orem, UT 84097
^{*Be sure to provide an e-mail address so we can send your PIN number.}

Q: What is a DF Decryption Credit?
A: DF Decryption credits are codes that represent the number of files you can decrypt. Credits can be purchased in quantities of 1, 3, 5, 10, & 50.

Q: What is a PIN number?
A: The PIN number is a sequence of numbers and letters, used as a unique identifier of DF Decryption credits purchased. After placing an order, you will receive an e-mail with your PIN number. To purchase DF Decryption credits, please visit our Buy Credits page.

Q: What is a JOB ID number?
A: Job ID numbers are unique 19 digit numbers that are assigned to your decryption job each time you start the recovery process. Job ID numbers help to identify and track the recovery case. Please keep this number confidential because this is the only authentication token you have to download decrypted files from the server. We are unable to provide access to decrypted files under any circumstances except through your JOB ID number.

Q: Can someone guess my JOB ID and download my file?
A: It is impossible to guess the 19 digit number in a reasonable amount of time. In addition, DF Decryption uses verification codes to prevent unauthorized automated scripts and brute force attempts to access our files or services.

Q: Can I use DF Decryption securely on a public computer?
A: Yes. No private information is cached on your local PC. You can safely access DF Decryption from any computer.

Q: Are files created with MS Office versions prior to Office 97 supported?
A: No. DF Decryption works with files created using Word/Excel 2003/2002/2000/97. You can use Decryption Collection software to recover passwords for older Office files.

Q: Does DF Decryption work with workbook/sheet protection, vba passwords?
A: No. DF Decryption opens files protected with file-open passwords only. Use Decryption Collection software to recover workbook/sheet protection or vba passwords.

Q: What other file types are supported (Access, Outlook, Quicken, etc)?
A: DF Decryption works only with password protected MS Excel files and MS Word documents. To recover passwords and unlock files for Windows XP/2K/NT, Outlook, Access, WinZip, Lotus Notes and other popular applications, please visit the Decryption Collection software webpage.

Q: Are there any volume discounts available?
A: Yes. If we offer volume discounts starting with as few as 3 credits all the way up to 50 credits through our Buy Credits page. To inquire about discounts on more than 50 credits, please call us at 801.796.0944.